Why offer expedited shipping and then hold onto my package without even looking into why it has not yet been shipped out and instead of finding a resolution, pawning me off to Fedex just to have to circle back to Matte with no answers outside of wait and maybe we will reship. They bathing suits and coverups are gorgeous however, the customer service is terrible. So I pay for expedited shipping to get a bs response of blaming it on the shipping carrier to having to wait more than 2 weeks before MAYBE getting my package reshipped. I reached back out to Matte Collection to request my package be sent out with expedited shipping as it should have been in the first place or to see if it can be cancelled and fully reimbursed to no response other than if my package doesn't ship out at then end of NEXT week, then they will then reship at that time. Upon reaching out to Fedex they confirmed that the label was created by the company but the package is not yet in their posession which is why my tracking still shows no movement 10 days later. Upon checking my tracking number it still reflects at the stage of label creation so I reached out to Matte Collection via email as they do not offer any other way of communication and was told the shipping carrier (Fedex) has been having delays and to reach out to them because it is out of their hands. I placed an order on 2/28 and paid additonal for the expedited 2 day shipping. Keeping my money is like l got $#*!ed! Well the American way l guess! Don't order unless u have one of those models body! Matte collection you can learn a lot from them. Guarantee you Victoria secrets doesn't do business this way. But, overall l have no choice but to keep it! Because the refund process is a joke. It's nice just a non compliment fit to the shoulders. I did like the Achilles Sheer Cover Up - Leopard X-Large. And why can't you upload real pics to this website so people can see the fit. MATTE COLLECTION is absolutely Horrendous Over 3 MONTHS TO RETURN ITEMS (including FAULTY Items), they advice you to use their returns portal and fill in the. I tired reaching out for what ever reason the email address didn't work for me. I tired to refund it and my refund was rejected. Now the thing define cheap! When l received it the wire was sticking out. The strips seem a little thin and cheap! I also order the Maldives - Oversized Beach Hat - Black One Size. I order Nyke One Piece - Mustard Snake 1X.
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